(Last updated 13 May 2019)
Global Eco Energy Solutions Limited is committed to protecting and respecting your privacy
The Data Controller is Global Eco Energy Solutions Limited referred to in this policy as ‘We’ or ‘Us’.
- Sets out the types of personal data we collect
- Explains how we collect your personal data and how we use it
- Sets out when and how we share your personal data with other organisations
- Outlines the choices and rights you have over your personal data
- Outlines our complaints procedure
- Explains links to other websites
- Details ways to contact us
If you use the services of Global Eco Energy Solutions Limited.
Global Eco Energy Solutions Limited manufacture and produce top quality woodchip biomass fuel which we dry at our site to ensure the product meets with our customers’ requirements. Our customers are primarily Biomass Boiler owners or operators who require woodchip to fuel their biomass heating systems, details can be found at www.global-eco.co.uk.
We sometimes use third party providers to assist us in delivering our product to our customers. We may also use third party providers for other professional services.
These include but are not limited to
- Haulage Companies
- Marketing Companies
- Professional Advisers
- IT Provider
- Professional Bodies such as Ofgem
- BSL – Biomass Services List
- Website Developers
Our third-party providers are only allowed to use the information to fulfil our requirement or providing you with the service you have asked for.
Our lawful basis for Collecting Data- GDPR
The law on data protection sets out a number of different reasons for which a company may collect and process your personal or business data, including:
Performance of a contract
In certain circumstances, we may need your personal data to comply with our contractual obligations.
If the law requires us to, we may need to collect and process your data.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
In specific situations, we can collect and process your data with your consent. You consent to us processing your data when we receive an account opening form as we use this data to run a check on the company to establish the credit levels we can offer.
How we collect Information from you
We obtain information about you when we meet with you or via electronic email exchanges, or when we speak to you by telephone, correspond by email, when you use our website or social media accounts or if you pay for our services remotely (in which case the data will be immediately passed to the merchant and not retained by us).
Personal Data We Collect
Telephoning our offices
When you call our offices whether by mobile or landline we collect Calling Line Identification (CLI) information which captures and retains your telephone number (unless you have a withheld number). We use this information to help improve our efficiency.
We will normally ask for your name, email address, and confirmation of your telephone number and where appropriate your postal address. This will also help us identify you for data protection purposes.
Contacting us by email
When you email our office for the first time we will store your email address to respond to your questions or enquiry. We monitor any emails sent to us, including file attachments, for viruses, phishing and malicious software.
Visiting our Website
Our website uses Google Analytics to collect information and details of visitor behaviour patterns. This helps us understand how many people have visited our site and which pages are visited most often. We do not collect or store personal information in this way and we cannot identify you as an individual through this third-party service.
If you complete a ‘contact us’ form on our website, you will be asked to complete your name, email address and telephone number. This will be used to contact you to respond to your enquiry.
Cookies and tracking
We cannot guarantee the privacy of personal information you transmit over the web or that may be collectable in transit by others.
Visiting our Social Media Sites
We use the following social media platforms:
If you message us via any of the above platforms the message is stored in their secure messaging system and can only be accessed by authorised individuals within our business. We will not pass this information to a third party.
Global Eco Energy Solutions Limited is not responsible for any comments or reviews made by visitors to these social media platforms.
Visiting our Offices
We will use an internal enquiry form to collect personal information from you relating to the enquiry or matter which we are dealing with this information is stored in a secure file at our offices locked in a filing cabinet, and any electronic forms of data are fully protects via our IT provider.
How we Use Personal Data
We will not contact you about other matters unless you specifically request it. Where you have given permission, we may use your information to:
- Seek your views or comments on the services we provide
- Notify you of changes to our services
- Support our own marketing and promotion efforts
- Send you communications which you have requested and may be of interest to you
- To carry out our obligations arising from any contracts entered by you and our firm
- Where you have consented to contact by third parties, we may make your information available to them. If you change your mind about being contacted in the future, please tell us at – email@example.com.
Who has Access to Your Information
We will not sell your information to third parties nor will we share your information with third parties for marketing purposes.
If our firm enters into a joint venture with, or is sold to, or merged with, another business entity, your information may be disclosed to our new business partners or owners. If we offer or supply a service to you that is provided on our behalf by a third party, we may have to pass your information to them to deliver the service.
We will not pass your data to anyone who is not also registered with the Information Commissioner’s Office and subject to the provisions of the General Data Protection Regulation unless exempt by Law.
What are the Choices
You may choose whether you want to receive information from us. If you do not want to receive direct marketing communications from us and information about our products and services which may be relevant to you, you can select your choices by ticking the relevant boxes on any forms where we collect your information or by instructing us verbally during conversations with our staff.
We will not contact you for the purposes of marketing by any means unless you have given your prior consent. You can change your marketing preferences at any time by contacting us on 0141 280 8554 or by emailing – firstname.lastname@example.org.
How We Protect Personal Data
All the information you provide to us is stored on our secure servers. Our back up is on the Cloud and based within the United Kingdom. Your information will not be transferred out with the European Economic Area without your consent or, alternatively, in a suitably encrypted format. For some work types we also hold paper files for the duration of a matter before being scanned to an electronic system. Files are stored in a secure way as dictated by our internal procedures and terms of business between us and you.
We are committed to employing security measures to protect your information. Our approach is focused on preventing risks. We have taken measures to have an independent assessment of our security and this has been awarded by Cyber Essentials https://www.cyberessentials.ncsc.gov.uk/getting-certified/
Third Party Websites
We are not responsible for the privacy policies and practices of any other websites, even if you access them using links from this website or if you can access this website or use our services from them. We therefore recommend that you check the policy of each website that you visit and make sure that you are comfortable with the terms of such policies before providing any personal information.
How long will we hold your personal data
Clients who are or have conducted business with us
We review the periods which we hold personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant matter, or as long as set out in any agreement your hold with us.
We will normally hold information such as your name, address, email address and telephone number for 6 months or less if you no longer wish to pursue the enquiry you made. For example, this would include requests for Quotes/Estimates.
How Can You Update Your Information?
The accuracy of your information is important to us. If you change your name, address, email address, telephone numbers or any other information we hold about your business, please contact us on 0141 280 9979 or by emailing– email@example.com.
Changes to Our Policy
We may change this policy from time to time as we add new services or features or in response to changes in the law or our commercial arrangements. Any changes to this policy will be posted on our website and in all our offices.
You are entitled to ask for a copy of the information we hold about you which you have submitted to us and to have any inaccuracies in your information corrected. You can do so by writing to us as outlined in our ‘How to contact us’ section.
If, having done this, you remain dissatisfied you may contact:
- Information Commissioner’s Office (ICO) on 0303 123 1113
- or email firstname.lastname@example.org
You may find more information about your rights on the ICO’s website here: https://ico.org.uk/for-the-public/.
If you are unhappy about any aspect of the services which we have provided you should contact our Customer Relations Manager, Trina Martin, by writing to her at
Global Eco Energy Solutions Limited
11 Somerset Place
or email – email@example.com
Or telephone on 0141 280 9979
When we receive a complaint, we will open a file containing the personal details of the complainer together with details of the specific complaint. We may need to share these details with other parties but only for the purposes of resolving the complaint.
How to Contact Us
If you have any questions concerning your personal information, about how we use your information, if your personal details change or if you change your mind about your marketing preferences, please write to us at
Global Eco Energy Solutions Limited
20-23 Woodside Place
or email – firstname.lastname@example.org
Or telephone on 0141 280 9979